2025 Employee Physical Check-up Satisfaction Survey Improvement Plan

	Are you satisfied with the physical check-up process?	Are you satisfied with the attitude of the medical staff?	Are you satisfied with the instructions and signages for each inspection?	Are you satisfied with the professional skills of the medical staff?	Are you satisfied with the physician consultation?	Are you satisfied with the measures, such as the adjustment of administrative operations of the physical check-up?
Very Satisfied	238	277	240	258	252	243
Satisfied	290	269	294	285	277	287
Neither	49	31	42	33	46	46
Dissatisfied	0	0	1	1	1	0
Very dissatisfied	4	4	4	4	4	4
Unfilled	1	1	1	1	2	2
Total number of people	582	582	582	582	582	582
Percentage
Very Satisfied	40.9%	47.6%	41.2%	44.3%	43.3%	41.8%
Satisfied	49.8%	46.2%	50.5%	49.0%	47.6%	49.3%
Neither	8.4%	5.3%	7.2%	5.7%	7.9%	7.9%
Dissatisfied	0.0%	0.0%	0.2%	0.2%	0.2%	0.0%
Very dissatisfied	0.7%	0.7%	0.7%	0.7%	0.7%	0.7%
Unfilled	0.2%	0.2%	0.2%	0.2%	0.3%	0.3%
Total	582(90.7%)	582(93.8%)	582(91.7%)	582(93.3%)	582(90.9%)	582(91.1%)

	Description	Improvement
Are you satisfied with the instructions and signages for each inspection?	Currently, A4 and A3 size's signages are used at each checkpoint. Inspection instructions are primarily the announcements and posters provided to the Company.	Signages: Unify their size at each checkpoint, and guide by the physical check-up team leader. Poster shall be printed only after confirmation with the company.
Are you satisfied with the professional skills of the medical staff?	All medical staff at the hospital are full-time employees and meet relevant qualifications. As the Company did not specify the specific checkpoint(s), we are unable to provide a targeted response.	We will strengthen the education and training before check-up.
Are you satisfied with the physician consultation?	The doctors are occupational medicine specialists and family medicine specialists.	For the doctor's tardiness, we have emphasized and imposed relevant penalties in accordance with the contract. During check-ups, relevant doctors spent varying amounts of time and provided different explanations based on individual circumstances. For instance, for an employee whose physical examinations meet all required criteria, the explanation is typically completed swiftly with minimal additional explanation.